Foods Dogs Should Avoid

Many common foods are safe for dogs in small amounts, but some everyday human foods can actually be dangerous for dogs. A dog’s sensitivity to different ingredients depends on factors such as the dog’s size, age, health condition, and of course the amount consumed. The safest option is to completely avoid foods known to be harmful to dogs.

Sweeteners and Sugar-Free Products

Xylitol is one of the most dangerous substances toxic to dogs. It can be found in chewing gum, mints, protein bars, toothpaste, baked goods, and many sugar-free products.

Xylitol can cause a rapid drop in blood sugar as well as severe liver damage in dogs. Symptoms may include weakness, vomiting, tremors, seizures, and decreased consciousness.

Chocolate, Caffeine, and Energy Drinks

Chocolate contains theobromine, which is toxic to dogs. Chocolate also contains caffeine, as it naturally occurs in cocoa beans. The darker the chocolate, the more theobromine and caffeine it usually contains — and the more dangerous it is for dogs.

Products to avoid include dark chocolate, milk chocolate, and cocoa powder.

Symptoms of chocolate poisoning may include restlessness, vomiting, diarrhea, heart-related symptoms, tremors, and seizures.

Products Containing Caffeine

Caffeine belongs to a group of compounds called methylxanthines, just like theobromine found in chocolate. These compounds affect a dog’s central nervous system and heart, and a dog’s body cannot process them the same way humans can.

Caffeine strongly stimulates the nervous system and heart, and even small amounts can cause symptoms, especially in small dogs.

Dangerous products may include coffee, energy drinks, caffeine tablets, certain soft drinks, strong tea, and various caffeine-containing snacks.

Symptoms of caffeine poisoning may include restlessness, rapid breathing, tremors, irregular heartbeat, and seizures.

Fruits and Vegetables That May Be Dangerous

Grapes and Raisins

Grapes and raisins can cause sudden and severe kidney failure in dogs. Dogs react differently to them, and because no safe amount is known, they should never be given to dogs.

Onion Family Vegetables

Onions, garlic, leeks, and chives contain compounds that can damage a dog’s red blood cells and cause anemia. These harmful compounds are not fully destroyed by cooking, so cooked onion dishes should also be avoided.

Raw Potatoes and Green Tomatoes

Raw potatoes, green parts of potatoes, and green tomatoes contain solanine and other harmful compounds that may irritate a dog’s digestive system. In large amounts, they may also cause more serious symptoms.

Avocado

Avocado is not as highly toxic as xylitol or chocolate, but it may cause vomiting and diarrhea in dogs. In addition, its high fat content can upset digestion, and the large pit poses a choking or intestinal blockage risk.

Corn Cobs

Corn cobs should never be given to dogs to chew on. Their fibrous structure does not digest properly and may become lodged in the intestines, causing a potentially dangerous blockage.

Nuts and Seeds

Not all nuts are directly toxic to dogs, but some can still be dangerous.

Macadamia nuts are toxic to dogs and may cause tremors, weakness, and neurological symptoms.

Large amounts of other nuts, such as cashews, walnuts, or almonds, may also cause stomach problems due to their high fat content. Salted, seasoned, or moldy nuts can be especially harmful.

Nuts may also pose a choking hazard, particularly for small dogs.

Alcohol and Fermented Products

A dog’s body cannot process alcohol the same way humans can. Even a small amount may cause serious poisoning.

Raw yeast dough can also be dangerous. The dough may expand inside the dog’s stomach while producing alcohol through fermentation.

Products to avoid include beer, wine, liqueurs, raw yeast dough, sweet dough, and pizza dough.

Meat, Fish, and Bones

Raw pork may contain the virus that causes Aujeszky’s disease, which is fatal to dogs.

Spoiled meat or fish may contain bacteria that can cause severe food poisoning.

Cooked bones should never be given to dogs. Cooked bones become brittle and may splinter into sharp fragments that can damage the digestive tract or cause intestinal blockages. Fish bones may also cause injuries or become lodged in the dog’s throat.

Fatty and Highly Seasoned Foods

Very fatty foods may cause digestive upset and, in severe cases, pancreatitis in dogs. Highly seasoned and salty foods are also not suitable for dogs.

Dairy Products

Not all dogs tolerate lactose well. Large amounts of milk, ice cream, or creamy dairy products may cause diarrhea and digestive issues. Very sugary or fatty dairy products are not suitable as part of a dog’s regular diet.

What Should You Do If Your Dog Eats Something Dangerous?

If you suspect your dog has eaten something harmful or toxic, we recommend contacting a veterinarian for advice as soon as possible.

Try to explain what the dog ate, how much, and when it happened. Also mention the size of the dog. Quick action can be critical.

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Terms and conditions

DELIVERY TERMS AND CONDITIONS FOR FINNERO OY'S ONLINE SHOP 

Valid as of 1.3.2023


General

The online shop’s products are sold by FINNERO Oy Ltd (VAT number FI27632665). Products are sold to consumer customers globally. In order to place an order through the online shop, the customer must be at least 18 years old and have a permanent delivery address. The customer must read and accept the valid delivery terms and conditions in order to place an order through the online shop. FINNERO Oy reserves the right to make changes to prices, delivery charges and delivery terms.


Note that depending on the applicable legislation that may vary depending on the country, customers may be entitled to further rights in addition to the rights defined in these terms and conditions.

If you need assistance or additional information, please contact us per e-mail at info@finnero.com or telephone at +358 40 623 9672.We accept calls Monday through Friday between 8 am and 4 pm Finnish time (UTC +2/+3).

Product descriptions and stock availability

FINNERO strives to ensure that the online shop’s product descriptions and stock availability details are up to date and correct. We cannot guarantee the accuracy of the descriptions nor the availability of products. There is only a limited stock of all products.

If an order is placed and received successfully, but it subsequently becomes evident that stock availability details were inaccurate and the product has run out of stock, FINNERO will notify the customer immediately. In such cases, the customer may cancel or change their order.

FINNERO strives to present the colours and materials of the products as precisely and accurately as possible. Please note, that the screen settings of your computer, mobile or tablet may affect product images, whereby we cannot guarantee the accuracy of colours on all devices and with all settings.


Prices, costs and taxes

The published prices only apply to orders placed through FINNERO's online shop. Product prices include Finnish value-added tax (VAT) of 24 %. Order-specific delivery costs are displayed in the shopping cart. Delivery costs are added to orders in accordance with the ‘Delivery’ section below. For orders to be shipped outside the European Union, VAT will be deducted in the shopping cart in accordance with the section ‘Delivery’. The customer is responsible for all custom and tax fees for orders placed outside the EU and these fees are not included in the overall delivery price.


Placing an order and customer details

Products are ordered from the online store by adding the products to the shopping cart and making a payment on the "Checkout" page.  It is not mandatory to register for placing an order, but registered customers can track the progress of their order on our website and check out their order history. 

An order confirmation will be sent to the e-mail address provided upon ordering. We encourage you to carefully review your order. If you have any questions or for some reason have not received an order confirmation, please notify our customer service.


Customer protection

FINNERO handles customer details with confidentiality and is committed to not handing them over to third parties. Details will be provided to third parties only in accordance with these terms and conditions. According to the EU General Data Protection Regulation (EU) 2016/679, the customer has the right to access and verify all the personal data that we have collected concerning them and to request that their personal data is rectified or erased from our customer register.

In addition to these terms and conditions, the customer relationship between FINNERO and the consumer customer is subject to the consumer protection legislation. Whether the consumer customer is registered or not does affect consumer protection.


Payment methods

We use Paytrail as our payment service. The accepted payment methods are Credit Cards (Visa, Mastercard). All our payment methods are fully secure. All personal information (such as payment information, email and address) and payment details are protected by encryption and by an additional authorization process.


Delivery

All orders are processed on business days, from Monday to Friday. We will deliver the order as soon as possible after the order has successfully been registered in our online shop. All orders are delivered from our warehouse in Tallinn, Estonia. Our normal order processing time is 1–3 business days. Please note that during high season, deliveries may take longer than normal. If the order processing requires more than seven days or we are unable to deliver the product, we will notify the customer per e-mail as soon as possible.

Deliveries in Finland

In Finland, FINNERO's orders are delivered by Posti or Matkahuolto. Delivery fees depend on the selected delivery method. For small-sized deliveries in Finland, it is possible to select Posti’s Small Parcel, which is delivered home together with regular day mail. Parcels are delivered to the selected service point or parcel locker. FINNERO reserves the right to send the order as a Small Parcel when the order meets the size and weight criteria, even if parcel has been selected as the order’s delivery method.

Delivery fees in Finland are as follows:

Small parcel (XXS) 5,90€
Pick up parcel 6,90€
Finnish Post home delivery 10,90€

Deliveries outside Finland

We deliver orders to almost all countries. Orders outside Finland are delivered mainly by GLS or DHL. The delivery costs start from €15.90. Exact delivery costs are calculated according to the size/weight of the shipment, the country of destination and the delivery method chosen. When you have added products to the shopping cart, you can check the delivery fees by entering your address/country details in their respective fields. Please note, the customer is responsible for all customs and tax fees for orders placed outside the EU which are not included in the shipping costs. Depending on the country of destination, delivery times outside Finland may take more than 14 days.


Exchange and return right

All FINNERO products have a 14-day right of return in accordance with the Finnish Consumer Protection Act. The customer is responsible for the delivery costs for returns. Make sure to keep the receipt until your product return has been processed. We process returns within five days upon receipt of the delivery. You will receive a confirmation by email, once we have processed your product return. When the return has been processed, the customer will be reimbursed through the original payment method. Please note that additional duties and/or taxes will not be refunded.

Unfortunately, we cannot offer direct exchanges. If you wish to order another size or model, please return the purchased item and place a new order for the exchanged product. We will refund the payment for the first purchase as soon as the parcel is received.

Please note that the returned products will be resold, so please treat them accordingly. Return rights apply only to unused products in salable condition. Please, check the fit of the product before removing any price tags or other labels. All labels and tags must be attached on all returned items. Returns should be made in accordance with FINNERO's return form’s directions. The return form is always delivered with the order. The form can also always be requested from FINNERO's customer service at info@finnero.com.

Return rights apply when the following conditions are met:

1. Exchange or returns have been made within 14 days upon the customer’s receipt of the order.
2. The exchange and return form filled in accordance with the directions or corresponding details have been sent to FINNERO.
3. The returned product is free of dog hair, all labels are attached to the product and the product is in unused and fully salable condition.

If we receive an exchange or return delivery that does not meet all of the exchange and return conditions above, we have the right to decline the exchange or return of the product. In such cases, FINNERO is not liable to refund or in other way compensate the product. The customer will bear the costs of a possible re-delivery. We will charge for the re-delivery according to the original postage fees.


Returns in Finland

The customer has the right to return their order fully or in part. Delivery costs for returns are always paid by the customer. If the customer returns the order in full, the delivery costs paid upon ordering will be reimbursed to the customer. The returns delivery can be sent to FINNERO through our customer returns contract number, which is stated in the exchange and returns form delivered with the order. When using the customer returns contract number, the customer will not pay anything upon handing over the delivery to Posti. But for orders or products returned through customer returns contract number, FINNERO will charge €5.90/delivery from the sum to be reimbursed to the customer. Remember to take and keep the receipt/voucher for the returns delivery, in case the parcel gets lost for some reason. Regrettably we can only provide a refund for a lost return once we have been provided with a proof of posting certificate.

Returns from outside Finland

The customer has the possibility to return their order fully or in part. Delivery costs for returns are always paid by the customer. If the customer returns the order in full, the delivery costs paid upon ordering will be reimbursed to the customer. FINNERO does not have a customer returns contract with service providers operating abroad, therefore the customer is fully responsible for sending returns from outside Finland. The customer must always notify FINNERO about the product return by email in order to receive more detailed instructions for the return. All returns are carried out through GLS or DHL. Once you have notified us of your product return, we will send you a printable GLS or DHL return label in a separate message. Delivery costs for the return are the same as the original shipping cost and will be deducted from your refund. A credit (excluding the shipping fee for the return) will be applied to your original method of payment after your product return has been processed. Remember to take and keep the receipt/voucher for the return delivery in case the parcel gets lost for some reason. Regrettably we can only provide a refund for a lost return once we have been provided with a proof of posting certificate.


Errors, defects and complaints

Upon receiving the delivered order, the customer must immediately verify that the delivery includes all ordered products. If the order is incorrect or the delivered product is defective, the customer must immediately notify FINNERO's customer service: info@finnero.com. FINNERO must be notified of an incorrect delivery or defective product within 14 days upon receipt of the order or product. If the parcel has been damaged during delivery, the customer must immediately file a complaint with the delivery company and notify FINNERO's customer service.

If the product has been purchased from other than FINNERO's online shop, the customer must always file a complaint with the place of purchase.


Rules and regulations

FINNERO's online shop and terms and conditions are subject to Finnish law. In case of dispute, Finnish legislation will apply.