FINNERO product stories

How our products come to be, what innovation lies behind them?
Here you will find short memories of the origins of some of our products.

FINNERO BALLERINA

Heat. That natural thing for an unspayed female dog that comes with its own little troubles, such as how heat leakage can mess up the house. There had been aids for a long time, but they were poorly fitting, impractical, and had such ordinary looks.

BALLERINA was designed for a FINNERO employee’s own dog to brighten up the heat period. The cute skirt received a lot of praise, and the dog seemed to be happier during heat, too. BALLERINA celebrates femininity in female dogs, turning this issue into an opportunity to highlight beauty and femininity—without forgetting the product's practicality and comfort.

And so Ballerina was born, for what could be more feminine and cute than a female dog protection garment that looks like a girly mini-skirt with a beautiful ruffled hem?

FINNERO JUSTINCASE

Marking and urinary incontinence in male dogs is familiar to many dog owners. However, it seemed that there wasn’t a truly reliable male wrap on the market that stayed in place, with suitable materials and other functional features.

We wanted to create a male wrap for manly dog owners that can withstand washing, stays in place, is easy to put on, and has a convenient pocket to tuck in an absorbent pad.

The product name was created somewhat accidentally as we pondered that a male wrap might sometimes be needed "just in case."

FINNERO HALLA

The story of the HALLA boot began with our product designer’s desire to protect her own poodle’s cold paws and prevent snow from clumping in her feet. Outside, the frost was biting, and the little dog was hopping around avoiding the cold. Where to find help? Boots designed for warm countries didn’t help. Rain boots didn’t keep her warm either. And those countless boot models that flew off the paws after just a few steps were not useful.

We needed a boot that would be comfortable for the dog, warm, and easy to put on. The result was HALLA, the wonderfully warm, soft fleece boot that stays on the foot!

Over the years, HALLA boots have been improved from the original, and in 2024, a new improved model will be available that features reflective elements.

FINNERO BAMBINO

When a small and adorable puppy joins the family, it becomes the apple of everyone’s eye. The BAMBINO collection features a lovely star pattern that originates from this very idea. With the star pattern, we convey how the antics of a little star are followed with interest and love. BAMBINO proclaims: puppy, you are a star!

FINNERO RESCUE

Animal rescue and improving the conditions of animals, both in Finland and elsewhere in the world, is a big issue for us at FINNERO. We wanted to contribute in some way, so we started a collaboration with the Rescue Association Kulkurit.

Our collaboration resulted in the RESCUE collection. The collection’s colorful design was created specifically for the Rescue Association Kulkurit. After some time, the color palette expanded to include green. These colors reflect the association's logo color and the overall ideology of the work done for homeless dogs.

In designing the products, special consideration has been given to rescue dogs. The collection aims to provide as gentle and safe a start to life in a new home as possible, often for confused strays who may still be wary of everything—even walking equipment. For example, the harnesses are designed to open completely, so they do not need to be pulled over the head—many fearful dogs are hesitant about harnesses that go over the head. The collection is, of course, suitable for all dogs!

We donate a portion of the proceeds from the RESCUE products to support the activities of the Rescue Association Kulkurit ry.

P.S.: In the photo, one of our employees' own dog, Papu. He is a little guy who moved to Finland from Hungary as a rescuedog in 2023. Papu is also sensitive to harnesses pulled over his head, so RESCUE products are perfect for this rescue as well!

FINNERO CAMOCOLOR

We love colors! We want to bring brightness, freshness, and colors to the dog world because we believe practicality CAN be beautiful!

Our designers created a stunning camouflage pattern, which we brought to the products in three beautiful shades: pink, green, and orange. Since we wanted the products to be comfortable for the dog, we chose soft and durable straps and our familiar neoprene padding.

FINNERO SALO

Our collection needed a long-lasting, durable basic harness that would also have a pull-resistant feature.

We found a designer from Salo, Finland, and we created exactly the kind of harness we hoped for. The product name comes from the designer's hometown!

FINNERO HALI

We listen to our customers attentively. Once again it paid off, as we received requests from our customer base for a specific type of harness, and by combining various requests, HALI was born.

HALI is designed especially for small dogs, but it also fits cats, rabbits, and other pets of similar size beautifully.

Have you figured out why HALI's belly section is black while the harness is otherwise bright in color? We designed the black belly part because the belly of small dogs is very close to the ground, making the harness's belly section more prone to dirt. Black is more forgiving with dirt: all the mud doesn’t immediately show on the beautiful harness!

FINNERO UKKO

The "father" of the FINNERO UKKO hunting vest is Antti Mukari from Suomen Metsästyspalvelu (Finnish Hunting Service). Antti has always been a passionate outdoorsman, and he has had his hunting license since the early 90s. From his father's footsteps, the lessons have been learned; Antti's family has always had dogs and enjoyed being in nature.

Antti is a versatile idea generator with extensive knowledge of hunting and dog supplies. He felt that there wasn’t enough quality hunting vests on the market. This led to the development of the UKKO hunting vest in 2011.

The vest's two-color design makes it easier to interpret the dog’s position in hunting situations; from the vest's color, you know in which direction your dog is barking or standing, even in dense cover. In low light, the fabric's surface reflects light, and the vest also withstands UV light, so it retains its bright colors for a long time. Velcro fastenings were chosen for the vest due to their adjustability and safety: if a dog happens to get caught in something like a thicket, the Velcro opens without harming the dog. The sizes of the vest have been carefully considered and tailored for various hunting dog breeds.

The UKKO hunting vest is named after Antti's dog, wirehaired German pointer named Ukko. Ukko was a very calm, cooperative, and excellent hunting dog. At home, Ukko recognized hunting clothing, and when he saw the hunting vest, he was ready to go!

Together with Antti, we have improved the UKKO vest over the years, which has become a classic favorite and a durable hunting vest.

In addition to FINNERO products, you can read their own stories from the following:

CUNIPIC series for small pets >

ERA foods and treats for cats and dogs >

Wuuf... Let us help you! 

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Terms and conditions

DELIVERY TERMS AND CONDITIONS FOR FINNERO OY'S ONLINE SHOP 

Valid as of 1.3.2023


General

The online shop’s products are sold by FINNERO Oy Ltd (VAT number FI27632665). Products are sold to consumer customers globally. In order to place an order through the online shop, the customer must be at least 18 years old and have a permanent delivery address. The customer must read and accept the valid delivery terms and conditions in order to place an order through the online shop. FINNERO Oy reserves the right to make changes to prices, delivery charges and delivery terms.


Note that depending on the applicable legislation that may vary depending on the country, customers may be entitled to further rights in addition to the rights defined in these terms and conditions.

If you need assistance or additional information, please contact us per e-mail at info@finnero.com or telephone at +358 40 623 9672.We accept calls Monday through Friday between 8 am and 4 pm Finnish time (UTC +2/+3).

Product descriptions and stock availability

FINNERO strives to ensure that the online shop’s product descriptions and stock availability details are up to date and correct. We cannot guarantee the accuracy of the descriptions nor the availability of products. There is only a limited stock of all products.

If an order is placed and received successfully, but it subsequently becomes evident that stock availability details were inaccurate and the product has run out of stock, FINNERO will notify the customer immediately. In such cases, the customer may cancel or change their order.

FINNERO strives to present the colours and materials of the products as precisely and accurately as possible. Please note, that the screen settings of your computer, mobile or tablet may affect product images, whereby we cannot guarantee the accuracy of colours on all devices and with all settings.


Prices, costs and taxes

The published prices only apply to orders placed through FINNERO's online shop. Product prices include Finnish value-added tax (VAT) of 24 %. Order-specific delivery costs are displayed in the shopping cart. Delivery costs are added to orders in accordance with the ‘Delivery’ section below. For orders to be shipped outside the European Union, VAT will be deducted in the shopping cart in accordance with the section ‘Delivery’. The customer is responsible for all custom and tax fees for orders placed outside the EU and these fees are not included in the overall delivery price.


Placing an order and customer details

Products are ordered from the online store by adding the products to the shopping cart and making a payment on the "Checkout" page.  It is not mandatory to register for placing an order, but registered customers can track the progress of their order on our website and check out their order history. 

An order confirmation will be sent to the e-mail address provided upon ordering. We encourage you to carefully review your order. If you have any questions or for some reason have not received an order confirmation, please notify our customer service.


Customer protection

FINNERO handles customer details with confidentiality and is committed to not handing them over to third parties. Details will be provided to third parties only in accordance with these terms and conditions. According to the EU General Data Protection Regulation (EU) 2016/679, the customer has the right to access and verify all the personal data that we have collected concerning them and to request that their personal data is rectified or erased from our customer register.

In addition to these terms and conditions, the customer relationship between FINNERO and the consumer customer is subject to the consumer protection legislation. Whether the consumer customer is registered or not does affect consumer protection.


Payment methods

We use Paytrail as our payment service. The accepted payment methods are Credit Cards (Visa, Mastercard). All our payment methods are fully secure. All personal information (such as payment information, email and address) and payment details are protected by encryption and by an additional authorization process.


Delivery

All orders are processed on business days, from Monday to Friday. We will deliver the order as soon as possible after the order has successfully been registered in our online shop. All orders are delivered from our warehouse in Tallinn, Estonia. Our normal order processing time is 1–3 business days. Please note that during high season, deliveries may take longer than normal. If the order processing requires more than seven days or we are unable to deliver the product, we will notify the customer per e-mail as soon as possible.

Deliveries in Finland

In Finland, FINNERO's orders are delivered by Posti or Matkahuolto. Delivery fees depend on the selected delivery method. For small-sized deliveries in Finland, it is possible to select Posti’s Small Parcel, which is delivered home together with regular day mail. Parcels are delivered to the selected service point or parcel locker. FINNERO reserves the right to send the order as a Small Parcel when the order meets the size and weight criteria, even if parcel has been selected as the order’s delivery method.

Delivery fees in Finland are as follows:

Small parcel (XXS) 5,90€
Pick up parcel 6,90€
Finnish Post home delivery 10,90€

Deliveries outside Finland

We deliver orders to almost all countries. Orders outside Finland are delivered mainly by GLS or DHL. The delivery costs start from €15.90. Exact delivery costs are calculated according to the size/weight of the shipment, the country of destination and the delivery method chosen. When you have added products to the shopping cart, you can check the delivery fees by entering your address/country details in their respective fields. Please note, the customer is responsible for all customs and tax fees for orders placed outside the EU which are not included in the shipping costs. Depending on the country of destination, delivery times outside Finland may take more than 14 days.


Exchange and return right

All FINNERO products have a 14-day right of return in accordance with the Finnish Consumer Protection Act. The customer is responsible for the delivery costs for returns. Make sure to keep the receipt until your product return has been processed. We process returns within five days upon receipt of the delivery. You will receive a confirmation by email, once we have processed your product return. When the return has been processed, the customer will be reimbursed through the original payment method. Please note that additional duties and/or taxes will not be refunded.

Unfortunately, we cannot offer direct exchanges. If you wish to order another size or model, please return the purchased item and place a new order for the exchanged product. We will refund the payment for the first purchase as soon as the parcel is received.

Please note that the returned products will be resold, so please treat them accordingly. Return rights apply only to unused products in salable condition. Please, check the fit of the product before removing any price tags or other labels. All labels and tags must be attached on all returned items. Returns should be made in accordance with FINNERO's return form’s directions. The return form is always delivered with the order. The form can also always be requested from FINNERO's customer service at info@finnero.com.

Return rights apply when the following conditions are met:

1. Exchange or returns have been made within 14 days upon the customer’s receipt of the order.
2. The exchange and return form filled in accordance with the directions or corresponding details have been sent to FINNERO.
3. The returned product is free of dog hair, all labels are attached to the product and the product is in unused and fully salable condition.

If we receive an exchange or return delivery that does not meet all of the exchange and return conditions above, we have the right to decline the exchange or return of the product. In such cases, FINNERO is not liable to refund or in other way compensate the product. The customer will bear the costs of a possible re-delivery. We will charge for the re-delivery according to the original postage fees.


Returns in Finland

The customer has the right to return their order fully or in part. Delivery costs for returns are always paid by the customer. If the customer returns the order in full, the delivery costs paid upon ordering will be reimbursed to the customer. The returns delivery can be sent to FINNERO through our customer returns contract number, which is stated in the exchange and returns form delivered with the order. When using the customer returns contract number, the customer will not pay anything upon handing over the delivery to Posti. But for orders or products returned through customer returns contract number, FINNERO will charge €5.90/delivery from the sum to be reimbursed to the customer. Remember to take and keep the receipt/voucher for the returns delivery, in case the parcel gets lost for some reason. Regrettably we can only provide a refund for a lost return once we have been provided with a proof of posting certificate.

Returns from outside Finland

The customer has the possibility to return their order fully or in part. Delivery costs for returns are always paid by the customer. If the customer returns the order in full, the delivery costs paid upon ordering will be reimbursed to the customer. FINNERO does not have a customer returns contract with service providers operating abroad, therefore the customer is fully responsible for sending returns from outside Finland. The customer must always notify FINNERO about the product return by email in order to receive more detailed instructions for the return. All returns are carried out through GLS or DHL. Once you have notified us of your product return, we will send you a printable GLS or DHL return label in a separate message. Delivery costs for the return are the same as the original shipping cost and will be deducted from your refund. A credit (excluding the shipping fee for the return) will be applied to your original method of payment after your product return has been processed. Remember to take and keep the receipt/voucher for the return delivery in case the parcel gets lost for some reason. Regrettably we can only provide a refund for a lost return once we have been provided with a proof of posting certificate.


Errors, defects and complaints

Upon receiving the delivered order, the customer must immediately verify that the delivery includes all ordered products. If the order is incorrect or the delivered product is defective, the customer must immediately notify FINNERO's customer service: info@finnero.com. FINNERO must be notified of an incorrect delivery or defective product within 14 days upon receipt of the order or product. If the parcel has been damaged during delivery, the customer must immediately file a complaint with the delivery company and notify FINNERO's customer service.

If the product has been purchased from other than FINNERO's online shop, the customer must always file a complaint with the place of purchase.


Rules and regulations

FINNERO's online shop and terms and conditions are subject to Finnish law. In case of dispute, Finnish legislation will apply.